Management Skills

In this comprehensive, fully revised third edition of the award-winning Creating & Sustaining Civility in Nursing Education, author Cynthia Clark expands her proven, results-focused approach to preventing and addressing the problem of incivility.

The Nurse Manager's Guide to Innovative Staffing, Third Edition, is a practical guide that can give you a handle on every staffing issue, from assessing your current challenges to implementing updated care delivery models to leveraging innovative solutions.

Critical Conversations in Healthcare, Third Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings.