Important Shipping Notification: All purchases shipped via UPS ground must be completed by noon EST on Tuesday 15 December 2020 to ensure delivery by Thursday 24 December 2020. The last day to ensure delivery using UPS 2nd Day Air is Thursday 17 December 2020. For UPS OVERNIGHT shipping please place your order by Sunday 20 December. Our offices will be closed Wednesday 23 December 2020 through Monday 4 January 2021. During this time, no orders will be shipped or processed. We will resume normal business operations on Tuesday 5 January 2021 8am EST.

Shipping and Returns

Shipping Calculation

Sigma Marketplace utilizes many outstanding suppliers of nursing content. Therefore your purchases may be shipped out of multiple locations depending on the provider of the item(s) selected.

Orders placed after noon EST will not be processed until the following business day.

After an order has been processed, depending on product availability, orders usually ship from our providers within 1-2 business days.

Shipping Methods:

P.O. Box or APO/DPO/FPO & International Shipping

  US P.O. Box APO/FPO/ DPO Military Address International
Shipping Method Postal Expedited Mail*
Estimated Delivery
(after processing from the vendor)
5-10 business days after processing. 5-21 business days depending on the location 5-21 business days depending on the location
Tracking available NO NO NO
Additional Information     -Your package(s) may be subject to the customs fees, taxes, and import duties imposed by the destination country.


*Please note:
As stated, Postal Expedited Mail service is not traceable. The supplier assumes no responsibility in the case of undelivered items to international destinations. Please ensure that the shipping address is complete and correct before submitting your order.



Domestic Shipping

  Ground 2nd Day Overnight
Estimated Delivery
(after processing from the vendor)
5-10 business days after processing. 2 business days 1 business day
Tracking available YES YES YES


*Please note:
 Shipments mailed to Military and PO Box addresses will be shipped via United States Postal Service (USPS). 

All merchandise, including CPD must be returned within 30 days of purchase, in good condition, with all tags attached, and with proper pack/bag/box unless the item(s) are defective. Defective items must be reported within 14 business days. CPD courses cannot be more than 50% completed at the time of return.

Please note the following:

  • Defective or Damaged products must be reported to our customer service department within 14 business days after receipt of the item and can be replaced for the same item or refunded.
  • Exchanges can only be processed for apparel items ranging in sizes small through x-large of the same item. At this time we are unable to do an exchange up to or down from a 2X due to the difference in pricing.
  • Honor Society Rings
      • Resizing up to or down one ring size is available through our manufacturer for a small fee.
      • Refunds for rings will be assessed a 25% restocking fee
  • CPD  Courses: If you are experiencing technical difficulties with your course, please contact edcuation@sigmanursing.org 

How to return your item:

1

Contact customer service
Contact our Sigma Marketplace customer service department via email: memserv@sigmanursing.org or the toll free number: 888.654.4968

Request a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA).

Ask for the CORRECT RETURN ADDRESS to which the return package should be sent. We have several different product providers so it is extremely important to obtain the correct return address.

2

Prepare package for return, write the RETURN ADDRESS and RMA NUMBER on the outside of the return package. If the RMA number is not present, the package will not be accepted by the provider, and it will be returned to you.

Complete the bottom portion of the RETURN POLICY FORM that was included with your original order, and place this along with the PACKING SLIP, inside the box. This will inform the receiving department of how to complete or resolve your ordering experience.

3

Mail the package
In order to receive a refund, items must be returned and received WITHIN 30 DAYS of receipt of the product.

Processing of your return:

Once your product has been received, and we have been notified by our provider, please allow up to 30 days for complete processing of your refund or exchange.

If you have questions regarding a return, please contact:

E-mail Address:
memserv@sigmanursing.org

Telephone Number:
US/Canada call 888.654.4968 
International call +1.317.687.2256
Monday through Friday
8:00 a.m. - 5:00 p.m. EST