Knowledge, Innovations, & Performance Improvement - Online Course

Creating a culture of continuous improvement can be a valuable means of demonstrating excellence and creating stability in any practice setting. This course will discuss performance improvement initiatives, effective communication techniques, project management, and strategic planning.

Course Objectives

• Summarize essential elements of a performance improvement program.
• Discriminate between types of root cause analysis.
• Relate at least two benefits achieved when an incident reporting system is employed.
• Interpret outcomes of care delivery data.
• Describe the attributes of effective communication.
• Discuss interdepartmental/interprofessional communication.
• Discuss intradepartmental/intraprofessional communication in nursing.
• Identify the primary knowledge areas of Project Management.
• Describe the pitfalls that commonly serve as barriers to effective project management.
• Distinguish between the different types of reports and analytics that play a key role in project management.
• Describe the benefits of a strong Super User program for project initiatives.
• Differentiate the tools needed to track various components of the project for training, resources, support calls, etc.
• Explain the strategic planning process and its various components.
• Discuss the application of a strategic plan in a practice setting using case study methodology.