Veterans, Baby Boomer, Generation X and Millennials are in the workforce side by side. There has never before been a time in history where this has happened. The great differences in beliefs, work habits, attitudes, and expectations have proven to be challenging for nurse leaders. The older generations are willing to work longer hours, feel taken-for granted and are driven. The younger generations often think they know it all and may struggle to communicate in a team environment.
As part of the Nurse Manager’s Guide series, this how-to approach provides strategies and tools for the nurse manager when it comes to coaching their nurses in order to reduce conflict among each generational cohort of nurses. Ultimately, this will improve job satisfaction, organizational performance and patient care overall.
About the Author
Bonnie Clipper, MA, MBA, RN, CENP, FACHE, is the Associate Vice President for Professional Nursing Practice and Development at St. David’s HealthCare in Austin, Texas, and is Co-chair of the Central Texas Health Industry Steering Committee, an industry and academic collaboration addressing the workforce needs of the health care industry. Clipper served as chief nursing officer for 12 years, specializing in nurse leadership and direct patient care.